Support Coordination (Level 2)

Support Coordination helps participants understand and implement their NDIS plans, so they can access the right supports and get the best outcomes from their funding.

We assist with:

• Connecting with appropriate supports and services: identifying and linking participants to providers, allied health professionals, community activities and local services that match goals and needs.

• Coordinating service delivery: organising appointments, clarifying roles between providers, monitoring supports and helping resolve issues to ensure consistent, effective service delivery.

• Building confidence to manage supports: developing skills and knowledge so participants can make informed choices, self‑manage aspects of their plans where desired, and gradually take greater control.

• Strengthening informal and community supports: mapping and enhancing family, friends and community networks to provide sustainable day‑to‑day support alongside formal services.

What we do for you:

• Create a clear, practical plan for implementing your funded supports.

• Help interpret plan budgets and funding categories to maximise value.

• Liaise with multiple providers and stakeholders to reduce duplication and gaps.

• Provide short‑term problem solving and advocacy when issues arise.

• Support transitions between providers, life stages or service settings.

Who benefits:

• Participants who need help putting their NDIS plan into action.

• Families and carers seeking coordinated support and clarity on service arrangements.

• Participants wanting to build independence and stronger community connections.

How we work:

• Person‑centred and goal‑focused: support tailored to your priorities and outcomes.

• Collaborative: we work alongside you, your family and providers.

• Capacity building: we aim to increase your confidence to manage supports over time.

• Transparent and accountable: clear communication about activities, progress and use of funded hours.

If you would like assistance with Support Coordination, we can discuss your goals and preferred level of involvement to determine the best way to help you implement your NDIS plan.